• Connect with YourTel on Google+ for Lifeline free cellular phone information
  • Follow YourTel Wireless on Facebook for Information about the Cell Phone Program and Lifeline
  • Follow YourTel Wireless on Twitter for Special Deals on Free Cell Phone Service
  • Visit the YourTel Wireless Youtube Channel to Hear Testimonials About Free Wireless Phone Service

FAQS

Question


Answers

 
  • How do I determine my balance?
You have the abilility to check your airtime balance from your handset. To check you balance press *646* and then press talk/send (press the * key, then 646, press the star key, and then press talk/send). You may also contact customer service at 1-877-388-1082 to obtain your account balance.
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  • Is long distance included?
You can call anywhere in the United States and Puerto Rico. Only airtime charges apply. Calls cannot be made internationally
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  • How much are calls to Mexico or other countries?
International calling is not available on YourTel Wireless.

1. INTERNATIONAL DIALING: International calling is not allowed on any YourTel Wireless plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked if a subscriber attempts an international call. If a subscriber completes an international call your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. YourTel Wireless strictly prohibits international calling.
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  • How long does it take to activate a phone?
Phones come ready for activation so when you purchase a phone, make your first call, and select "English or Spanish", your phone is then activated and ready for immediate use. .
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  • Can I port my number into YourTel Wireless?
Yes you can. Call customer support at 1-877-388-1082.
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  • How do I activate my phone?
Make a call. Select a language preference. Your phone is now active. In the event that does not work, Call 1-877-388-1082.
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  • How do I top-up my YourTel Wireless phone?
There are 3 ways to top up your YourTel Wireless phone: Go to your nearest YourTel retailer and purchase a YourTel Wireless PIN, add minutes on the YourTel Wireless website, or call customer care at 1-877-388-1082. If you call us, you will need a credit card.
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  • How long before the minutes in my account expire?
That depends on the plan purchased.
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  • How much are text messages?
Most plans deduct 1 minute per message for both incoming or outgoing text messages from your balance. Text messages that exceed a certain number of characters may be assessed as more than one message. See your plan specifications for specific details.
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  • Are incoming calls free?
No.
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  • Do I have to buy minutes every month to keep my LIFELINE phone active?
In most states the answer is no. You can purchase more minutes if you want additional minutes at any time. However, you are not required to buy additional airtime to keep your LIFELINE phone active.
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  • Do I have to pay a deposit?
You are never required to pay a deposit.
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  • Do I need to sign a contract?
You are never required to sign a contract.
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  • Will you do a credit check on me?
We do not run credit checks on new or existing customers.
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  • Can I get more than one LIFELINE phone?
No. Lifeline is a Federal government benefit program that offers a discount from your monthly phone service. Lifeline service is available for only one line per household; a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Households are not permitted to receive benefits from multiple providers and you may not receive multiple Lifeline discounts. You may apply your Lifeline discount to either one landline or one wireless number, but you cannot have the discount on both.
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  • What do I do if my phone was stolen from my mailbox.
We are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.
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  • Can I dial international numbers?
No. International calling is not allowed on any YourTel Wireless plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked if a subscriber attempts an international call. If a subscriber completes an international call your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. YourTel Wireless strictly prohibits international calling.
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  • Regulatory, Subpoena and Law Enforcement Exigent Circumstance Contact Information
If you represent an agency submitting a complaint on behalf of a customer, you can email the complaint to the following email address:
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regulatory@yourtel.com

Or, you may fax the complaint to 877-664-5173.

If you are an attorney or member of law enforcement submitting a subpoena, you can email the request to the following email address:

subpoena@yourtel.com

Or, you may fax the request to 877-664-5173.

Please click here for the YourTel America Subpoena Response Fee Policy and Schedule.

Exigent Situations

An exigent situation is an emergency situation requiring swift action to prevent imminent danger to life or serious damage to property, or to forestall the imminent escape of a suspect, or destruction of evidence.

A YourTel America Law Enforcement Agency (LEA) exigent form can be obtained by clicking here.

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YourTel Wireless is a Lifeline Phone Service Provider

YourTel Wireless is a provider of Lifeline, frequently referred to as the free cell phone program. The program provides free cell phone service to eligible participants. Any free cell phone offering is that of YourTel and not the Lifeline program. See our FAQs page for details.